Mail order & Shipping Info
SLH accepts mail orders via our website, email or phone inquiry.
Phone orders: Placing an order via phone is the simplest method to place an order if you are uncertain about which product you really want or need and require guidance. We can process credit card transactions on the spot and in most cases ship out your product via registered Australian Post the same day. When ordering via phone or email freight rates vary based on weight, size and delivery location.
Website shopping cart orders: The SLH online store uses the Paypal Payment Gateway powered shopping cart function that facilitates real-time payment via, MasterCard, Visa and Paypal account. Note: You do not need to have a registered Paypal account to use our shopping cart. Because we use Paypal's payment gateway, no credit card info is stored on the SLH site. It is safe and reliable for online transactions. We also use AfterPay payments as an alternative payment option
Shipping: Items orders via the shopping cart online are sent via Australia Post using eParcel, with a flat-rate post and handling fee of $9.90 for orders under $250. Orders that amount to $250 or more are shipped free. In most instances orders will ship the same day providing the order is placed.
Some larger items that are too large for eParcel are only available in-store or via courier delivery, and are not available for purchase via our shopping cart. If you are interested in purchasing an item that is not available for purchase via our shopping cart, feel free to contact us to investigate alternative payment and shipping possibilities.
SLH carries a fair range of products and are usually well-stocked on core items but every now and then an advertised product will be out of stock. In the event that an item you have ordered is out of stock we'll contact you to let you know ASAP, do our best to provide an ETA and will ask you if you're happy to wait. If required we will refund your payment immediately.
Returns: SLH will accept returns for exchange or refund under Australian Consumer Laws. SLH will cover the postage cost of return in cases where the product is faulty or sent in error. Postage costs for returned products are covered by the customer in all other cases. More info on returns can be found in our Returns Policy page